Our Capabilities

At Quantum Management, we specialize in providing cutting-edge solutions for our partners. Explore our comprehensive capabilities and discover how Quantum Management can elevate your agency’s performance.

Streamline IT Delivery Process

Optimizing and refining the procedures and workflows related to the deployment, management, and maintenance of IT systems and services. We identify inefficiencies, implement automation solutions, standardize processes, and integrate tools and technologies to enhance the overall efficiency, reliability, and agility of your IT operations. By streamlining the IT delivery process, your organization can achieve faster time-to-market, reduce costs, enhance quality, and better meet the evolving needs of your business.

Platform Management

Includes deploying and configuring new platforms or systems to meet business requirements, managing user access and permissions, ensuring system reliability, availability, and performance, implementing disaster recovery and business continuity measures, and coordinating with vendors and internal stakeholders to resolve issues and implement enhancements.

License Management

The administration, monitoring, and optimization of software licenses inside a company are all part of licensing management, which aims to increase usage, save expenses, and guarantee vendor agreements are followed. Strategic decision-making about software acquisition, renewal, and retirement is another aspect of license management. To cut costs and simplify administration, this entails assessing software license agreements, negotiating contracts with vendors to maximize licensing terms and pricing, and spotting possibilities to combine or rationalize software licenses.

Cloud Technology Implementation

We assess the specific needs and requirements of your organization, such as scalability, data security, and regulatory compliance, and selecting the most appropriate cloud deployment model. Key considerations during implementation may include data migration strategies, application refactoring or redesign, integration with existing systems, and the establishment of robust governance and security frameworks tailored to the cloud environment.

CRM Implementation

CRM Implementation includes the creation of customer-centric workflows, such as lead management, sales pipeline tracking, customer support ticketing, and marketing campaign management. By effectively implementing CRM systems, organizations can centralize customer data, streamline communication and collaboration across departments, improve customer service and satisfaction, and ultimately drive revenue growth through enhanced customer engagement and retention.

Salesforce Development

Together with our clients, we develop and expand salesforce functionality. After carefully collaborating with stakeholders to define business procedures and requirements, we design, develop, test, and implement unique solutions that make use of the Salesforce Platform's features. Our salesforce developers combine third-party application APIs with enterprise systems. In order to accomplish their strategic objectives, firms can fully utilize the Salesforce platform, improve user productivity, streamline business procedures, and spur innovation.

API Integration Support

We provide technical assistance, troubleshooting, and guidance to developers and users who are integrating with and utilizing APIs within your organization. We simplify API documentation, resolve issues related to authentication, authorization, data formats, error handling, rate limiting, and other technical aspects of API usage. We identify trends and patterns from existing APIs and seek to address issues to ensure seamless developer experience and minimal downtime.

Security Compliance

Conducting risk assessments and gap analyses to pinpoint non-compliance areas, creating and executing security policies, standards, and guidelines, educating staff members, partners, and stakeholders on security awareness, and working with auditors, regulatory bodies, and other stakeholders to guarantee adherence to relevant laws, rules, and contractual obligations are some of the key activities in security compliance. In order to preserve the confidence and trust of our partners, we work to reduce the possibility and consequences of security breaches and safeguard sensitive data.

Dedicated Project Management Support

Our project management support teams work closely with project managers, team members, stakeholders, and other relevant parties to facilitate effective project planning, coordination, communication, and control. They may assist in defining project scope, objectives, deliverables, and timelines, as well as establishing project governance structures, workflows, and communication channels. Additionally, project management support teams may provide coaching, mentoring, and training to project managers and team members on project management tools, techniques, and processes, and assist in identifying and implementing process improvements to enhance project delivery efficiency and effectiveness.

Software Quality Assurance

Key activities in software quality assurance include developing test plans, test cases, and test scripts to verify that software functions correctly and meets specified requirements. Our QA professionals often conduct various types of testing, such as functional testing to validate that the software performs as intended, usability testing to evaluate the user interface and user experience, performance testing to assess system responsiveness and scalability, and security testing to identify and mitigate potential vulnerabilities.

Survey Management

From Planning, creation, and administration to analysis and reporting, we leverage appropriate survey tools to gather real data fast and efficiently. Our survey management practices remain confidential and comply with regulations from GDPR.

End-user Technical Support

Includes diagnosing and resolving software application errors, troubleshooting hardware malfunctions, assisting with network connectivity issues, providing guidance on system configurations and settings, and helping users navigate IT tools and resources to perform their tasks effectively. Our support technicians take proactive measures to prevent recurring issues that improve the overall user experience. Steps include maintaining self-service knowledge bases, developing user training materials and documentation, and conducting user education sessions to promote best practices and address common issues.